Experiences of patients
Fysio de Kolk’s Quality Control Programme
Fysio de Kolk’s quality control programme is called QDNA. It is a measurement programme that we use to test your experience with us. We are a PLUSPraktijk (in English, PLUSPractice), this means that we are offering a high standard of care and that we are committed to measuring this kind of data. Your answers allow us to tailor our care even better to your wishes.
If you have been treated by us, or are currently being treated for more than three months, you will receive a survey. We will do our utmost to make sure that the survey is only sent to you once. If you do not wish to participate or if you have questions, please contact us.
Patient rating of the month
January 2023 9,0
February 2023 8,7
March 2023 9,2
April 2023 9,4
June 2023 9,8
July 2023 9,5
August 2023 9,4
September 2023 8,9
October 2023 9,8
November 2023 9,1
December 2023 9,5
Patient experiences
In this block, patients describe their experiences with our practice. The treatment process is briefly described and the personal experiences are shared.
Patient feedback
| Figure | Compliment | Point of improvement |
|---|---|---|
| 10 | Friendly, good-humored and willing to listen | |
| 10 | He always makes me feel very comfortable. Chats away while I am being treated. Very nice! | Telephone accessibility Mainly adjusting the hours |
| 10 | Great listener | |
| 9 | Is taken seriously and listens to my complaint. Gives good advice. | |
| 9 | Quick appointment and skilled therapist. | |
| 10 | Client-oriented - | |
| 10 | nice treatment and very friendly. | |
| 9 | Always a pleasant chat during treatment, I like that | Tel accessibility, called 9:10 and received a band that telephone accessibility was at least from 9:00. Was weekday. The call back request was not followed up and I had to call again |
| 10 | Customer-friendly, personal interest and expert treatment | |
| 9 | The friendliness and helpfulness | |
| 10 | Get rid of complaints quickly | |
| 8 | Listens well, took me seriously, gave me advice, was able to reassure me | |
| 10 | Very knowledgeable and customer friendly | |
| 10 | easy to reach and I was able to go very quickly for the first treatment. Fast and clear diagnosis and, in my opinion, a very adequate treatment. | |
| 9 | Expertise and explanation | |
| 9 | Well organized N/A | |
| 10 | Listening carefully and understanding the complaints/problems. And thinking about solutions | The only feedback I have is the waiting times. These are at least 15 minutes and sometimes go up to 30 minutes. |
| 8 | Super friendly and at the same time serious approach and treatment! | |
| 10 | Expert physiotherapist, with a lot of knowledge |
